Residential Distributed Energy Program mark RDEP Residential Distributed
Energy Program Texas Shared Consumption & Grid Reduction Initiative

Program Documentation

Report a Concern

The Residential Distributed Energy Program maintains a formal reporting channel for participants and members of the public to raise concerns regarding program representation, installer conduct, evaluation processes, or other program-related matters. All reports are reviewed by program administrative staff.

01

Scope of Reports

Reports may be submitted regarding:

  • —Conduct of program-approved installers during scheduled work
  • —Concerns regarding the evaluation, enrollment, or documentation process
  • —Concerns regarding communications received from parties claiming affiliation with the program
  • —Individuals representing themselves as RDEP representatives whose legitimacy is in question
  • —Any other matter related to program participation or program integrity

Reports are reviewed within five business days of submission. Reporters may request confidentiality; where possible and consistent with the investigation of the concern, requested confidentiality will be honored.

02

Submit a Report

Complete the form below to submit a report to the program's administrative staff. Required fields are marked within the form.

03

After Submission

You will receive an email confirmation of your report within one business day. A member of the program's administrative staff will contact you within five business days regarding the concern raised, or sooner if the concern warrants immediate attention.

For urgent concerns requiring immediate attention, please also contact the program office directly at info@rdep.org and reference "URGENT" in the subject line.