Program Policies
Privacy Policy
The Residential Distributed Energy Program ("RDEP," "the program," "we," "us") is committed to protecting the privacy of program participants, website visitors, and others who interact with the program. This Privacy Policy describes what information we collect, how we use it, and the choices available regarding that information.
Information We Collect
RDEP collects information in the following categories:
Information provided directly by individuals
This includes information voluntarily submitted through website forms, telephone conversations with program representatives, in-home evaluations conducted by program representatives, and enrollment documentation. Types of information may include name, address, telephone number, email address, home characteristics relevant to program eligibility, electricity usage information, and any other information provided during program interaction.
Information collected automatically
When visiting this website, certain information is collected automatically, including IP address, browser type, device information, pages visited, time spent on pages, and referring website. This information is collected through standard web analytics tools and cookies.
Information from third parties
In connection with program eligibility and enrollment, we may receive information from third parties including retail electricity providers, transmission and distribution utilities, installer partners, and publicly available property records. Information received from third parties is used solely for program administration purposes.
How We Use Information
Information collected by RDEP is used for the following purposes:
- —Determining program eligibility for specific residences and regions
- —Coordinating in-home evaluations and enrollment activities
- —Communicating with participants and prospective participants regarding program status, evaluations, appointments, and enrollment
- —Coordinating installation, service, and post-installation verification with approved installer partners
- —Maintaining program records and complying with applicable regulatory reporting requirements
- —Improving program operations, evaluation methodology, and communication effectiveness
- —Responding to inquiries, complaints, and concerns raised through program channels
SMS and Text Message Communications
RDEP may send SMS or text message communications to individuals who have provided a phone number and opted in to receive such communications. Types of messages sent may include appointment confirmations, appointment reminders, evaluation scheduling, enrollment updates, and other program-related communications.
Message frequency varies based on program interaction status. Message and data rates may apply.
Recipients may opt out of SMS communications at any time by replying STOP to any message. Recipients may request help by replying HELP.
Phone numbers collected for SMS communications are not sold, rented, or shared with third parties for their marketing purposes.
Sharing of Information
RDEP does not sell, rent, or trade personal information to third parties for their marketing purposes.
Information is shared only in the following circumstances:
With installer partners
Information necessary for scheduled installations and service (typically name, address, contact information, and installation specifications) is shared with the specific installer assigned to a participant's residence.
With grid services providers
For residences enrolled in distributed storage participation, information necessary for grid services coordination may be shared with the relevant grid services provider.
With service providers
Third-party service providers who support program operations (such as email delivery services, form processing tools, hosting providers, and analytics providers) may access limited information as necessary to perform their services. These providers are obligated to protect information and use it only for the purposes for which it was disclosed.
As required by law
Information may be disclosed when required by legal process, government request, or applicable regulation.
In connection with program transitions
In the event of a program transition, merger, acquisition, or asset transfer, participant information may be transferred as part of that transition, subject to continued protection under this Privacy Policy.
Data Retention
Program records are retained as necessary to fulfill the purposes described in this Privacy Policy, comply with legal and regulatory obligations, resolve disputes, and enforce applicable agreements. Retention periods vary based on the type of information and applicable regulatory requirements.
Cookies and Analytics
This website uses cookies and similar technologies to support site functionality and analyze site usage. Cookies used include:
- —Essential cookies required for basic site operation (such as the cookie that remembers a visitor's selected state to skip the state selection page on return visits)
- —Analytics cookies that collect aggregate information about site usage to help improve the site
Most web browsers allow control over cookie preferences through browser settings. Disabling cookies may affect certain site functionality.
Individual Rights
Depending on the individual's location and applicable law, certain rights may apply regarding personal information collected by RDEP, including the right to access information, correct inaccurate information, request deletion of information, and object to certain uses of information.
Requests regarding personal information can be directed to the program office at info@rdep.org. Requests are reviewed and responded to within a reasonable time and in accordance with applicable law.
Security
RDEP maintains reasonable administrative, technical, and physical safeguards to protect information collected in connection with program operations. However, no method of information transmission or storage is completely secure. RDEP cannot guarantee absolute security of information.
Changes to This Policy
RDEP may update this Privacy Policy from time to time. Material changes will be reflected in the "Last Updated" date at the top of this policy. Continued use of the program or this website following any changes constitutes acceptance of the updated policy.
Contact
Questions or concerns regarding this Privacy Policy or RDEP's information practices may be directed to:
Residential Distributed Energy Program
info@rdep.org